Our Commitment to Your Privacy

TransCity Limos respects the privacy of our website visitors, prospective customers, clients, passengers, business contacts, suppliers, and service partners.

This Privacy Statement explains the information we may collect when you visit our website, request a quote, make a reservation, communicate with our team, provide payment information, or use our transportation services.

It also explains how we use, share, retain, and safeguard that information and the choices available to you.

Information We May Collect

The information collected depends on how you interact with us and the transportation services you request.

Contact Information

We may collect your name, email address, telephone number, billing or mailing address, organization name, and other information used to identify or communicate with you.

Quote & Reservation Details

We may collect event dates, pickup and drop-off locations, passenger counts, flight information, requested vehicles, luggage needs, itinerary details, and special requests.

Payment & Transaction Information

We may collect billing details, payment status, transaction identifiers, deposits, balances, refunds, authorization records, and limited payment-card information supplied by payment processors.

Website & Device Information

We may collect IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location, timestamps, interactions, and cookie or analytics information.

Communications

We may retain emails, text messages, form submissions, customer service notes, and recorded telephone calls where permitted by law.

Transportation & Safety Records

Certain vehicles or systems may use GPS, trip logs, dispatch records, signed time records, and interior or exterior cameras for safety, service documentation, and operational purposes.

How We Use Information

Prepare Quotes

To review your transportation needs, confirm availability, recommend vehicles, and prepare pricing.

Manage Reservations

To confirm service, coordinate itineraries, assign chauffeurs, provide updates, and complete transportation requests.

Process Payments

To process deposits and balances, issue receipts, manage refunds, address declined payments, and maintain transaction records.

Provide Customer Service

To answer questions, send confirmations, communicate changes, and assist before, during, or after service.

Protect Our Customers & Business

To prevent fraud, investigate incidents, enforce agreements, protect vehicles, and address disputes or safety concerns.

Improve Our Website & Services

To understand website usage, measure performance, improve customer experience, and evaluate operational trends.

Quotes, Reservations & Payment Processing

Information Needed to Arrange Transportation

Quote and reservation requests may require information about the person arranging service, passengers, pickup locations, destinations, dates, times, flights, events, requested vehicles, payment method, and special transportation needs.

Payment-card information is generally processed through third-party payment providers. TransCity Limos may receive limited transaction details such as payment status, card type, expiration information, authorization results, and the last digits of a card.

We may also use transaction information to verify identity, prevent fraud, document authorization, respond to chargebacks, enforce reservation terms, and maintain required business records.

Telephone, Text & Email Communications

When you provide a telephone number or email address, we may use it to respond to your inquiry, discuss a quote, send reservation confirmations, provide service updates, request additional information, communicate payment matters, and provide customer support.

With appropriate consent where required, we may also send promotional, availability, follow-up, or marketing communications. Message and data rates may apply to text messages.

You may request to stop marketing text messages by replying STOP or contacting us. You may unsubscribe from promotional email using the instructions in the message or by contacting us directly.

Opting out of promotional communications does not prevent us from sending non-promotional messages related to an active quote, reservation, payment, safety concern, policy notice, or completed service.

Telephone calls may be monitored or recorded for quality assurance, training, reservation documentation, security, dispute resolution, and legal compliance where permitted by law.

Cookies, Analytics & Website Technologies

How Website Technology Is Used

Our website and service providers may use cookies, pixels, tags, analytics tools, local storage, and similar technologies to operate the website, remember preferences, understand site performance, measure traffic, improve content, detect security issues, and evaluate advertising or marketing activity.

Cookies may be placed by TransCity Limos or by third parties that provide hosting, analytics, communications, advertising, security, or other website services.

Most browsers allow you to block, delete, or receive notifications about cookies. Disabling certain technologies may affect website functionality or form submissions.

How We Share Information

Transportation Providers

Information may be shared with chauffeurs, dispatch personnel, reservation staff, affiliates, and subcontracted transportation providers involved in fulfilling your service.

Payment & Business Providers

Information may be shared with payment processors, banks, merchant-service providers, accounting providers, fraud-prevention services, and dispute-resolution providers.

Technology & Communications Providers

Information may be shared with website hosts, CRM platforms, email and text providers, analytics providers, advertising partners, and technical vendors.

Legal, Insurance & Safety Purposes

Information may be shared with insurers, attorneys, accountants, consultants, courts, government agencies, or law enforcement when required or reasonably appropriate.

TransCity Limos does not sell customer contact information to unrelated third parties for their own independent direct-marketing use.

Vehicle Cameras, GPS & Service Documentation

Safety, Security & Operational Records

Certain TransCity Limos vehicles may use interior or exterior cameras, GPS systems, dispatch technology, electronic trip records, and signed or digital time documentation.

These systems may be used to support passenger and chauffeur safety, investigate incidents, document service timing, confirm locations, address complaints or disputes, protect vehicles and property, support insurance matters, and improve operations.

Access to these records is limited to legitimate operational, safety, legal, insurance, or business purposes. Records may be disclosed where permitted or required by law.

Data Retention & Security

We keep customer information only as long as reasonably needed to provide transportation services, maintain reservation and transaction records, meet legal and accounting requirements, resolve disputes, enforce agreements, prevent fraud, and support legitimate business purposes.

We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, network, electronic transmission, storage system, or security measure can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we work to use safeguards appropriate to the information and our operations.

Your Privacy Choices & Requests

Access, Corrections & Communication Preferences

You may contact us to request that we review, correct, or update certain personal information associated with you.

You may also update communication preferences or ask that information be deleted where deletion is reasonably possible and not inconsistent with legal, contractual, security, accounting, dispute, record-retention, or operational requirements.

Depending on where you reside and applicable law, you may have additional privacy rights. We may need to verify your identity or authority before processing a request.

Children’s Privacy

Our website and reservation services are not directed to children under 13. Parents, guardians, schools, or responsible adults may provide information about minor passengers when arranging transportation.

Third-Party Websites

Our website may link to payment pages, social-media platforms, maps, review sites, or other services we do not control. Their privacy practices may differ from ours.

Legal Requests & Safety

We may preserve or disclose information when necessary to comply with law, legal process, court orders, insurance requirements, lawful government requests, or safety and fraud investigations.

Changes to This Privacy Statement

We may revise this Privacy Statement to reflect changes in our services, technology, vendors, legal obligations, or business practices. Updates will be posted on this page.

Contact TransCity Limos

Privacy Questions or Requests

TransCity Limos

1909 E Ray Rd, Suite 9

Chandler, Arizona 85225

480-809-3030

[email protected]

This Privacy Statement describes TransCity Limos’ general information practices and is not intended to create contractual rights beyond those required by applicable law or an executed reservation agreement.

Questions About Your Privacy?

Contact our team with questions about this Privacy Statement, your communication preferences, or a request concerning personal information associated with you.

Email Our Team Call 480-809-3030